Terms of service
Last updated: 10th December 2025
Overview
Welcome to Unformed! The terms “we”, “us” and “our” refer to Unformed Ltd. Unformed operates this online store and website, including all related information, content, features, tools, products and services (collectively, the “Services”).
Unformed is powered by Shopify, which enables us to provide the Services to you. By visiting, interacting with, or making a purchase through our Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy [LINK]. If you do not agree, please do not use our Services.
These Terms do not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer laws.
Section 1 – Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
Section 2 – Our Products
We make every effort to display our products as accurately as possible. However, colours and appearance may vary depending on your device settings. We do not guarantee that the quality or appearance of any product will meet your expectations.
All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered.
Section 3 – Orders
When you place an order, you are making an offer to purchase. Unformed reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Unformed confirms acceptance. We must receive and process your payment before your order is accepted.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
Section 4 – Prices and Billing
All prices are shown in GBP (£) unless otherwise stated. Prices, discounts, and promotions may change without notice. Taxes, shipping, customs, and import duties are added where applicable.
The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
You agree to provide current, complete, and accurate payment and contact information to complete your order. We reserve the right to refuse or cancel any order if payment is not authorised.
Section 5 – Shipping and Delivery
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.
Section 6 – Intellectual Property
All trademarks, logos, text, images, and other materials on our website are owned by Unformed or its licensors and are protected by copyright and intellectual property laws.
You may use the Services for personal, non-commercial purposes only. No licence or rights are granted to you without our prior written consent. All rights not expressly granted are reserved.
Section 7 – Optional Tools
You may be provided with access to third-party tools as part of the Services, which we neither monitor nor control.
You acknowledge that we provide access to such tools “as is” and “as available” without warranties, representations or conditions of any kind. We shall have no liability arising from your use of optional third-party tools.
Section 8 – Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of any third-party websites you access through our Services. You access them at your own risk. Please review any third-party terms before engaging in a transaction.
Section 9 – Relationship with Shopify
Unformed is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made in our store are made directly with Unformed Ltd.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Unformed, including any injury, damage, or loss resulting from purchased products or services.
You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Unformed.
Section 10 – Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here: https://www.shopify.com/legal/privacy.
By using the Services, you acknowledge that you have read and understood both policies.
Section 11 – Feedback
If you submit or transmit any ideas, suggestions, feedback, reviews, or other content (“Feedback”), you grant us a worldwide, perpetual, royalty-free licence to use, reproduce, modify and display such Feedback in any medium for any lawful purpose.
You represent that you own or have all necessary rights to the Feedback and that it does not violate any third-party rights.
Section 12 – Errors, Inaccuracies and Omissions
Occasionally there may be information on or in the Services that contains typographical errors or inaccuracies. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without notice, including after you have submitted your order.
Section 13 – Prohibited Uses
You may access and use the Services for lawful purposes only. You may not access or use the Services to engage in any unlawful, fraudulent, or malicious activity, or in any manner that could damage, disable, overburden, or impair the Services.
We reserve the right to suspend or terminate your account at any time, without notice, if we determine that you have violated these Terms.
Section 14 – Termination
We may terminate this agreement or your access to the Services at any time, without notice, if you breach these Terms. You will remain liable for all amounts due up to and including the date of termination.
Provisions that by their nature should survive termination (such as intellectual property, limitation of liability, and indemnification) will continue to apply.
Section 15 – Disclaimer of Warranties
Except as expressly stated by Unformed, the Services and all products offered through the Services are provided “as is” and “as available” without warranties or representations of any kind, whether express or implied, including merchantability or fitness for a particular purpose.
Some jurisdictions do not allow the exclusion of implied warranties, so these exclusions may not apply to you.
Section 16 – Limitation of Liability
To the maximum extent permitted by law, Unformed Ltd, Shopify, and their affiliates will not be liable for any indirect, incidental, or consequential losses, including loss of profits, revenue, data, or goodwill, arising from your use of the Services or any products purchased.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
Section 17 – Indemnification
You agree to indemnify and hold harmless Unformed, Shopify, and their affiliates from any claims or damages arising from your breach of these Terms or misuse of the Services.
Section 18 – Severability
If any provision of these Terms is held to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
Section 19 – Waiver; Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Unformed regarding your use of the Services.
Section 20 – Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without notice.
Section 21 – Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
You and Unformed agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes or claims (including non-contractual disputes) arising out of or in connection with these Terms of Service.
Nothing in these Terms affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.
Section 22 – Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or replace any part of these Terms by posting changes to our website.
It is your responsibility to check our website periodically for updates. We will notify you of any material changes in accordance with applicable law. Continued use of the Services following any updates constitutes acceptance of the revised Terms.
Section 23 – Contact Information
Questions about these Terms of Service should be sent to us at info@un-formed.com.
Unformed Ltd
71–75 Shelton St, London WC2H 9JQ, United Kingdom