Return Policy
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Thank you for your purchase Unformed products. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return the items to us for a full refund or an exchange. Please see below for more information on our returns policy.
Returns, Refunds and Exchanges
If you are not completely satisfied with your purchase for any reason, you must inform us within 14 days of receipt of the items, and return your order within 14 days from the return notice. If items aren’t returned to us within this time, we will unfortunately be unable to process a return.
The product that you wish to return must be in a saleable condition and in its original, undamaged packaging (both inner and outer packaging). We advise that you carefully re-pack the item(s) using the bag in which the goods were delivered. We require that shoes are worn and tested only on carpeted areas. We will carefully consider the overall condition of the returned product before making a refund. If we find that the returned product has not been returned to us in a re-saleable condition, we reserve the right to refuse a refund on that item.
Please note that we're unable to comment on faults until we have received and inspected the items.
If you wish to exchange an item, please follow the returns procedure. Subject to our terms and conditions we shall credit your original method of payment. New items can be ordered online.
We do not pay the postage costs of returns and we recommend that you obtain proof of posting as we cannot take responsibility for a return until we have received the items.
Any returns from Northern Ireland can be made without having to complete a customs declaration form.
The Distance Selling Regulations provide for your cancellation of an order within 7 days of placing it. In this instance, please send an email to info@un-formed.com. Where the item(s) have already been despatched, please return the items to us in accordance with our returns policy.
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Return process
To return an item, place the item securely in its original packaging.
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Please include your name, address and order number when returning items.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3 working days from the receipt of your item to process your return.
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Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Refund due to order cancellation
We may need to refuse an order, which may be for one of the following reasons:
The product ordered is unavailable
Payment authorisation is declined from your card issuer
Product does not pass quality check
Pricing errors
While we endeavour to fulfil your order, on the occasion that an entire order is cancelled, you will be contacted by email. Please allow at least 3 working days from the receipt of your item to process your return.
Questions
If you have any questions concerning our return policy, please contact us at:
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